Refund Policy
Last updated: January 2025
At Payshati Technology LLP, we understand that circumstances may arise where you need a refund. This Refund Policy outlines our policy regarding refunds for transactions made through our platform.
1. General Refund Policy
Generally, all transactions made through Payshati are final and non-refundable once they have been successfully processed and confirmed by the respective service providers. However, we understand that exceptions may arise, and we will consider refund requests on a case-by-case basis in accordance with the terms outlined in this policy and applicable laws.
2. When Refunds May Be Considered
2.1 Failed Transactions
If a transaction fails due to technical issues on our platform or payment gateway errors, and the amount has been debited from your account, we will initiate a refund within 7-10 business days. Refunds will be credited back to the original payment method used for the transaction.
2.2 Service Provider Issues
If a service provider fails to deliver the service after a successful transaction, or if the service is defective, you may be eligible for a refund. In such cases, we will coordinate with the service provider to resolve the issue or process a refund as per the service provider's policy.
2.3 Duplicate Transactions
If you are charged multiple times for the same transaction due to a system error, we will refund the duplicate charges within 7-10 business days upon verification.
2.4 User Errors
Refunds for user errors (such as entering incorrect mobile numbers, account numbers, or selecting wrong service providers) are generally not provided. However, we may consider refund requests in exceptional circumstances, subject to verification and the service provider's policy.
3. Refund Process
3.1 Request Submission
To request a refund, you must:
- Submit a refund request through our customer support system within 7 days of the transaction
- Provide the transaction ID, date, and amount
- Explain the reason for the refund request
- Provide any supporting documents or evidence
3.2 Review Process
We will review your refund request and may contact you for additional information. The review process typically takes 3-5 business days. We will communicate the decision via email or phone.
3.3 Refund Processing
If your refund request is approved, we will process the refund within 7-10 business days. The refund will be credited to the original payment method used for the transaction. Processing times may vary depending on your bank or payment provider.
4. Service-Specific Refund Policies
4.1 Mobile Recharge
Mobile recharges are typically non-refundable once processed. However, if the recharge fails to credit to the mobile number due to operator issues, we will coordinate with the operator for resolution or refund as per the operator's policy.
4.2 DTH Recharge
DTH recharges are non-refundable once processed. Refunds may be considered only in cases of failed transactions or service provider errors.
4.3 Utility Bill Payments
Utility bill payments are generally non-refundable as the payment is made directly to the utility company. Refunds may be considered only if the payment was not credited to your utility account due to technical errors.
4.4 FasTag Recharge
FasTag recharges are non-refundable once processed. However, refunds may be considered in exceptional circumstances subject to the FasTag provider's policy.
5. Refund Processing Time
Standard Processing Time: 7-10 business days from the date of refund approval.
Credit Card/Debit Card: 7-14 business days (may vary by bank)
UPI/Wallets: 3-5 business days
Net Banking: 5-7 business days
6. Non-Refundable Items
The following are generally non-refundable:
- Successful and confirmed transactions
- Service fees and convenience charges (unless the transaction itself fails)
- Transactions completed due to user error (wrong number, wrong provider, etc.)
- Promotional offers or discounts that have been applied and used
- Transactions where the service has been successfully delivered
7. Chargebacks and Disputes
If you initiate a chargeback or dispute with your bank or payment provider without first contacting our customer support, we may suspend or terminate your account. We encourage you to contact us first so we can resolve any issues promptly. Chargebacks may be subject to additional fees as per our Terms of Use.
8. Contact for Refund Requests
To request a refund or for any refund-related queries, please contact us:
Email: refunds@payshati.com
Support Email: support@payshati.com
Phone: +91-XXX-XXXX-XXXX (Available 9 AM - 6 PM IST, Monday to Saturday)
Address: 105, Tengaguri, Bhuragaon, Morigaon, Assam, 782121 India
9. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our platform. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated Refund Policy.
10. Consumer Rights
Nothing in this Refund Policy affects your statutory rights as a consumer under applicable laws. If you believe your consumer rights have been violated, you may contact your local consumer protection authority or seek legal advice.
